
You wouldn’t think a company with a commanding market share would choose to re-brand itself, particularly in the midst of a prolonged recession. But that’s exactly what Peninsular Pest Control Service Inc. did.
You wouldn’t think a company with a commanding market share would choose to re-brand itself, particularly in the midst of a prolonged recession. But that’s exactly what Peninsular Pest Control Service Inc. did.
Carolyn Richardson, the company’s president, said the time was right.
“We wanted to keep it fresh,” she said. “We didn’t want to lose our position as market leader.”
A female owner in an industry dominated by men, Richardson is a rarity. Her parents founded the company out of their Arlington garage. Richardson’s father, R. Earl Dixon, was a University of Florida graduate, professor and former member of the Legislature. While he served in the Legislature, Richardson said her mother, the first woman to hold a pest control license in the state, ran the business.
Now, 55 years after the company’s founding, Richardson has stepped it up a notch, launching a new marketing approach that incorporates social media, such as Facebook and Twitter, while continuing some of the historical marketing efforts that tie the company to its customer base.
Richardson said the new retro-style logo and outreach gels nicely with her desire to get the company more engaged with the community. She’s added a Paper Retriever recycling bin at her location that will allow people to drop off recyclable paper products to benefit HabiJax.
The goal of creating a fresh brand while maintaining an allegiance to a company’s roots is always a difficult fence to straddle. In the end, all parties seem to be quite thrilled with the result.
Richardson says for all of the efforts, referrals from her loyal customer base remain the biggest source of clients.
And, lest anyone worry, the company’s sign over its offices on I-10 that has become a signature Jacksonville landmark will stay put.
